At Golf Cart for Sale, we are committed to complete transparency, safety, and luxury quality. Our return policy protects your capital investment and strictly aligns with the South African Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA). We ensure that every custom or standard vehicle leaving our showroom floors meets the absolute peak of mechanical and structural performance.

1. 7-Day “Cooling-Off” Period (Online Purchases)

Clients who finalise their golf cart purchase entirely via our online platform or digital invoicing systems are entitled to a strategic cooling-off window:

• Window: You have exactly 7 calendar days from the date the Golf Cart is delivered to your estate or property to log a written cancellation request.
• Condition: The golf cart, luxury accessories, and charging units must be in their original, showroom condition with zero signs of wear, additional mileage, or field alterations.
• Logistics: The client is responsible for coordinating and covering the full, direct transport costs to safely return the heavy vehicle to our national distribution centre.
• Refund: Following an exhaustive forensic and mechanical inspection by our technical team, your refund will be processed within 30 days.

2. Defective or Damaged Goods (6-Month CPA Warranty)

Your legal rights and peace of mind are thoroughly anchored to the CPA. We guarantee that our fleet vehicles and luxury golf carts are highly reliable, safe, and entirely free of material defects.

• Six-Month Protection: If a material manufacturing defect, severe battery pack failure, or critical structural issue arises within 3 months of your delivery date, you are entitled to a repair, replacement, or refund.
• Your Choice: You retain the explicit right to choose between a technical repair or a financial refund, provided the issue is a verified, major structural or mechanical fault.
• Exclusions: This legal protection strictly excludes standard tyre and seat wear-and-tear, client neglect regarding lithium or deep-cycle battery maintenance, water immersion damage, or specific pre-existing defects clearly disclosed to you in writing before buying a pre-owned cart.

3. Incorrect Deliveries

If the golf cart delivered to your estate does not perfectly match your signed sales agreement (e.g., incorrect seating capacity, wrong fuel system, or incorrect aesthetic specifications):

• Please notify our support desk within 24 hours of physical delivery.
• Golf Cart for Sale will assume full operational costs to retrieve the vehicle and immediately redeliver the correct configuration at no additional fee to you.

4. Non-Returnable & Final Sale Items

The following specialized items cannot be returned under any circumstances unless they are safely proven to be inherently defective upon delivery:

• Custom-Built Units: Unique golf carts completely modified, painted, lifted, or customized to your exact estate requirements or aesthetic profiles.
• Special Order Parts: Custom mag wheels, solar roofs, or unique high-output lithium setups specifically imported or built for your unit.
• Electrical Components: Unsealed or previously installed wiring looms, computerized motor controllers, or digital dash systems.

5. Refund Timelines & Restocking Clauses

Once a return is physically authorized and the Golf Cart undergoes a mandatory multi-point inspection by our workshop mechanics:

• Method: All approved refunds are executed via secure Electronic Funds Transfer (EFT) directly to the original bank account used to secure the vehicle.
• Timeline: Please allow 7 to 10 business days for the transferred capital to clear into your account once final validation is complete.
• Deductions: We reserve the legal right to deduct a reasonable vehicle usage or restocking fee if the golf cart has been driven excessively, scratched, or shows signs of rough off-road terrain use while under your care.

6. How to Initiate a Return

To log a formal return request, please contact our support desk directly with your original tax invoice details:

• Online Support Portal: Golfcartforsale.co.za – Golf Cart For Sale
• Direct Office Phone: +27 (0) 83 318 1078 | 021 061 3301
• Dedicated Logistics Email: sales@golfcartforsale.co.za
• Address: 59 Klein Dassenberg RD, Philadelphia, Cape Town